Summary of Services to Enhance Medical Capacity during COVID-19

Hospital Long-Term Care Primary Care Retirement Home


Service summary of two new services available to enable virtual primary care visits and phone consults with general internal medicine specialists, at no cost to the home: 1.  LTC & RH Consult Line; and 2.Virtual CareTM App 


  1. Primary Care, NPs, and Medical Directors in LTCHs/RHs to call the LTCH/RH Consult Line to access GIM specialists, as needed
  2. Clinical Staff and physicians in LTCHs to on-board to VirtualCare

DISCLAIMER: This document has been reviewed by Ontario Health West staff. While staff has provided its summary and interpretation of key action items, every health service provider remains responsible for ensuring their own understanding of the document and actions items, next steps and/or accountabilities outlined in the document.

Past Versions

No Past Versions

March 12, 2020

This Directive replaces the Directive #1 issued on March 12, 2020. The Directive #1 issued on March 12, 2020 is revoked.