LTC & RH Consult Line: Service Overview

Long-Term Care Primary Care Retirement Home


LTC and RH 24/7 Consult Line service overview outlines:  goals, how the consult line works, role of the GIM consultant and role of the PCP/NP/Medical Director


  • Goal:  Provide access to GIM specialists across Ontario via a single number: 1-8338-2HELPU for PCPs, NPs and MDs to provide best person-centred care, reduce treatment delay and transfers to hospital.  
  • How it works:  PCP/NP/MD calls 1-8338-2HELPU to reach specialist to discuss treatment plan, receive notes securely and interact with resident, family and staff.  Role of GIM consultant and PCP/NP/MD outlined in overview.

DISCLAIMER: This document has been reviewed by Ontario Health West staff. While staff has provided its summary and interpretation of key action items, every health service provider remains responsible for ensuring their own understanding of the document and actions items, next steps and/or accountabilities outlined in the document.

Past Versions

No Past Versions

March 12, 2020

This Directive replaces the Directive #1 issued on March 12, 2020. The Directive #1 issued on March 12, 2020 is revoked.