LTC & RH Consult Line: Quick Reference Flyer

Long-Term Care Primary Care Retirement Home


LTC and RH 24/7 Consult Line service quick reference flyer:  provides phone number 1-8338-2HELPU, start date (4th May 2020), 24/7/7 days a week, brief description of service and how it works and provides 2 case examples.


How it works: 

  • Resident experiences acute medical issue that would normally result in EMS. call/possible admission OR requires support from GIM specialist. 
  • PCP/NP/Medical Director calls 1-8338-2HELPU to reach specialist on-call and discuss case and develop treatment plan. 
  • PCP/NP/Medical Director receives written consult notes for medical chart from specialist via secure email. 
  • PCP/NP/Medical Director interacts with resident/family and on-site staff to direct further care.

DISCLAIMER: This document has been reviewed by Ontario Health West staff. While staff has provided its summary and interpretation of key action items, every health service provider remains responsible for ensuring their own understanding of the document and actions items, next steps and/or accountabilities outlined in the document.

Past Versions

No Past Versions

March 12, 2020

This Directive replaces the Directive #1 issued on March 12, 2020. The Directive #1 issued on March 12, 2020 is revoked.