Getting Started Guide: Using the LTC & RH Consult Line

Long-Term Care Retirement Home
Human Resources Other


Information for Primary Care Providers about the LTC & RH Consult Line (Consult with GIM) provides service description, how the consult line works as well as details about when to call and what information should be on hand when calling.


  • When to call:  considering transfer to hospital for urgent medical care, require expertise and unsure how to manage acute clinical change.  
  • What information should I have on hand when calling:  Resident’s OHIP Number (gives GIM access to ConnectingOntario), resident’s vital signs, goals of care, past medical history and up-to-date medication list, secure email for sending consult notes, a phone number where you can be reached, name and location of ltc home.

DISCLAIMER: This document has been reviewed by Ontario Health West staff. While staff has provided its summary and interpretation of key action items, every health service provider remains responsible for ensuring their own understanding of the document and actions items, next steps and/or accountabilities outlined in the document.

Past Versions

No Past Versions

March 12, 2020

This Directive replaces the Directive #1 issued on March 12, 2020. The Directive #1 issued on March 12, 2020 is revoked.