COVID-19 Guidance: Home and Community Care Providers v5 September 17 2020

Community Support Services Home Care Indigenous Health Mental Health & Addictions Public Health Other
Bedded & Service Capacity Labs, Testing & Screening PPE Other


  • Updated screening guidance
  • New testing for COVID 19 section
  • Expanded guidance on Occupational Health and Safety, including infection prevention and control¬†


  • Care providers performing client visits should conduct, at minimum twice daily, self-monitoring practices for COVID 19, in addition to screening practices established by the employer
  • All clients should be screened over the phone before in-person visits (refer to the additional information in the guidance document)
  • Clients should be asked whether they have a mask or face covering to wear (where tolerated) and if don’t have their own mask, one should be provided to them
  • Care providers should ask about any other person(s) who will be in the home during the appointment and where appropriate, screen those persons too
  • All COVID 19 testing will take place in hospitals or a testing location
  • If an individual is referred for testing, the care provider and/or agency should coordinate with hospital, paramedic services and the client to make safe travel arrangements
  • Follow Occupational Health and Safety guidance in the document associated with training, PPE, COVID Alert App, non-essential individuals in client’s home, use of masks, cleaning and disinfecting equipment, hand hygiene, COVID 19 testing, IPAC precautions, return to work, workplace exposure notifications and OPSWA’s emergency homecare protocols

DISCLAIMER: This document has been reviewed by Ontario Health West staff. While staff has provided its summary and interpretation of key action items, every health service provider remains responsible for ensuring their own understanding of the document and actions items, next steps and/or accountabilities outlined in the document.

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